booket Casino & Sportsbook Data Care

This page describes what we collect when you use booket and how we keep that data protected. We take data privacy seriously because your personal information—your identity, payment details, account balance, game history—is sensitive and must be handled carefully. Our privacy practices follow standard data-protection principles: we collect only what we need, we use it only for the purposes we describe, and we do not sell or share it without your consent or legal obligation.

When you register on booket, log in from your phone or computer, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or withdraw your winnings, we record transaction data. We also store your identity documents (for KYC verification), your game history, your login timestamps, and your communication with our support team. All of this data remains encrypted and housed on secure servers. Third-party payment processors (our e-wallet and bank partners) handle your payment information separately from booket, under their own privacy agreements.

We do not share your data with marketing firms, data brokers, or other third parties without your explicit permission or a legal order. We do not use your information to target you with unsolicited advertising. We do not retain your data longer than necessary. This page outlines our actual data practices so you understand what happens to your information on booket.

What data we collect on booket

We collect data in several categories. Account registration: your legal name, date of birth, email address, phone number, username, and password (hashed, never stored in plain text). Identity verification: your KTP or passport number, photo of your identity document, proof of address, and a selfie. Payment information: your e-wallet or bank account details (processed by our payment partners, not stored on our servers; we only record the settlement confirmation and transaction ID). Game history: every bet you place, every spin, every hand, every sportsbook wager—all logged with timestamp, amount, and outcome.

Login activity: every time you access booket, we record the date, time, device type (Android, iOS, desktop), IP address, and geolocation. Support communications: any message you send our customer-support team, any complaint you file, any dispute you raise—all archived in your account history. Aggregate analytics: we track how many users access booket per day, which games are most popular, which payment methods are used most frequently—but always in aggregated form, never tied to individuals.

How we use your data on booket

We use your data for six primary purposes. Account administration: we need your name, email, and phone number to manage your account, send you important notifications, and verify your identity. Payment processing: we share your payment details with our partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) only to process your deposits and withdrawals. KYC compliance: we store your identity documents to satisfy anti-money-laundering regulations and prevent fraud. Game operation: we log your bets and game outcomes so we can settle your winnings, calculate your balance, and resolve disputes fairly.

Customer support: we review your communication history, your transaction records, and your game history when you contact us with a question or complaint. Security and fraud prevention: we monitor login patterns, unusual account activity, and suspicious transactions to detect and prevent fraud. If we spot unauthorized access, we can warn you and investigate.

No marketing: We do not use your data to send you unsolicited marketing emails, SMS, or push notifications. We do not sell your contact information to advertising networks. Your data stays within booket for operational and compliance purposes only.

Third-party processors and data location

Our servers may be located outside your jurisdiction. We use cloud infrastructure providers (such as major cloud platforms) that store our data redundantly across multiple regions for backup and disaster recovery. Your data may be physically housed in data centres in different countries, but it remains encrypted and protected under our privacy practices.

Our payment partners handle their own data. When you select mobile banking, local payment, online payment, e-wallet, or mobile banking on booket, you are local paymentefly directed to that e-wallet's interface to confirm the payment. That company collects and processes your financial information under their own privacy policy, not ours. Similarly, when you initiate a bank transfer via online payment, e-wallet, mobile banking, or local payment, your bank handles your account details under their privacy agreement. We only receive the settlement confirmation—not your full account number.

We do not share your personal information with other gaming sites, sportsbooks, or entertainment platforms. We do not sell your data. We may be required to disclose data to law enforcement if served with a legal order, and we will comply with that obligation. But absent a legal order, your information stays within booket.

Your rights and data access on booket

You have the right to access your own data. Log into your booket account and view your registration details, your payment history, your KYC documents, your game history, and your login log. You can also request a full data export from our support team—we will compile your data in a standard format and send it to you within a reasonable timeframe.

You have the right to correct inaccurate information. If your name, email, or phone number is wrong, contact our support team and we will update it. You have the right to request deletion of your data, though we may retain some information (such as transaction records) for compliance and dispute resolution. We cannot erase your payment history because that would undermine account security and dispute resolution.

Access your data: View and download your account information anytime from your booket dashboard.
Correct inaccuracies: Update your name, email, phone, or address through your account settings or by contacting support.
Request deletion: Ask our support team to erase non-essential data, though some transaction records must be retained for compliance.
Opt out of analytics: We do not require you to participate in aggregate analytics; your game play is tracked regardless, but you can request anonymization where possible.

Cookies and tracking on booket

Our booket website and app use cookies and similar tracking technologies (such as local storage and analytics pixels) to remember your login, preserve your session, and measure which pages you visit. These cookies are necessary for booket to function—without them, you would log out every time you refresh the page. We also use third-party analytics to measure traffic, identify popular games, and spot technical errors. Your IP address and geolocation may be logged to prevent fraud and detect unusual access patterns. If you disable cookies in your browser, some features of booket may not work correctly. We do not use cookies to track you across other websites or apps—only within booket itself.

Our booket data retention and contact policy

We retain your account data as long as your account is active. If you close your booket account, we erase most personal data (name, email, phone) within 30 days, but we retain your transaction history for seven years to comply with financial regulations. Your game history and login logs are retained for one year after account closure to support dispute resolution.

If you have questions about our privacy practices, want to request data access, or wish to file a data-protection complaint, contact our support team via your booket member dashboard. We respond during business hours. Your privacy is important to us, and we take all inquiries seriously.

Policy updates: We may update this privacy policy from time to time to reflect new regulations, new features, or operational changes. We will notify you of material changes via email or a prominent notice on booket. Your continued use of booket after we publish updates constitutes acceptance of the new policy.

We operate booket in accordance with applicable data-protection laws where they apply. Our services are available only where local law permits gaming and sportsbook activity. If you access booket from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other supported region, your data is handled under our privacy standards—encrypted, secure, and used only for operational and compliance purposes. You deserve to know what happens to your information. This policy is that commitment.